Creative Operations Coordinator (with IT & Communication Expertise)

Key Responsibilities

• Act as the central point of contact for internal stakeholders requesting digital projects or website updates across various platforms.
• Gather, document, and clarify business requirements and project objectives to ensure alignment with strategic goals.
• Manage and refine end-to-end creative and digital workflows, ensuring clarity in roles, responsibilities, and hand-offs.
• Coordinate closely with creative/media partners to ensure consistency in branding, design, and content strategy.
• Collaborate with web development partners to ensure accurate implementation, project timelines, and quality assurance.
• Oversee and coordinate third-party service providers (e.g., agencies, freelancers, technical partners) to ensure quality, performance, and alignment with project goals.
• Identify operational bottlenecks and implement process improvements to enhance overall efficiency.
• Maintain comprehensive project plans, timelines, and regular status updates to ensure transparency and accountability.
• Handle multiple concurrent projects in a deadline-driven environment, maintaining high attention to detail.
• Lead routine check-ins, stand-ups, and sprint reviews with relevant stakeholders.
• Proactively identify and resolve potential risks or roadblocks.
• Ensure all deliverables meet requirements, are delivered on time, and stay within budget.
• Provide regular updates and reports to leadership, including escalations when necessary.
• Support the continuous improvement of internal workflows related to intake, scoping, development, and delivery.

Qualifications

• Education or apprenticeship in Mediamatics, Digital Media, Multimedia Production, Communication Technology or similar field
• 3+ years of experience in project coordination, preferably in a digital, media agency, web development, or DevOps setting.
• Solid understanding of DevOps principles, Agile project management, and the website development lifecycle.
• Proficient in tools such as Adobe Creative Suite, HTML, CMS platforms, hosting infrastructure and basic IT systems
• Comfortable with cross-functional collaboration and managing multiple projects
• A proactive mindset, attention to detail and a passion for digital trends
• Proven experience collaborating with creative agencies and/or external development vendors.
• Proficient in project management platforms.
• Exceptional verbal and written communication skills.
• Fluency in English, both written and spoken, is required.
• Self-starter with a collaborative mindset and the ability to drive accountability across international teams.

What we offer

• A dynamic, collaborative work environment
• Opportunities for professional growth and training
• Creative freedom and ownership
• A supportive, collaborative team culture